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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Terrell Green

March 19, 2025

5  out of  5
rating by Terrell Green
"Great customer service!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Pam Matheny

March 5, 2025

5  out of  5
rating by Pam Matheny
"Spoke with Shane, he was very professional and took care of my questions. He is always very polite!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Derek Ajamian

March 5, 2025

5  out of  5
rating by Derek Ajamian
"Can’t say nothing but great things about this agency and the team they have! Thank you for everything!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Shanitha Rayford

February 21, 2025

5  out of  5
rating by Shanitha Rayford
"Great customer service! They very knowledgeable and attentive to my needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Annette Spruiell

February 18, 2025

5  out of  5
rating by Annette Spruiell
"EXCELLENT service; exceptional at providing what you need: Kim Reynolds --- Creme-de-la-Creme! If you want it done right the first time ... SHE'S the one you need to speak with. She listens to what you say and works to ensure that's what you get for every insurance need you have."
We responded:
"Annette, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Kim; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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khyren jackson

February 11, 2025

5  out of  5
rating by khyren jackson
"This company has been in my family for years since I was a young girl and I am still with them now as an adult! Very great customer service & family enviroment."
We responded:
"Khyren, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Gray Jackson

February 4, 2025

5  out of  5
rating by Gray Jackson
"They are always so happy to help and assist in any way possible. Steve’s office is very professional and focused on customer service. Kim, like the rest of the staff there, always takes my payment quickly and emails me a receipt. You can almost feel them smiling through the phone!"
We responded:
"Gray, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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TAYLOR MORGAN

January 15, 2025

5  out of  5
rating by TAYLOR MORGAN
"I had a fantastic experience working with Kim Reynolds at State Farm! She was prompt, very friendly, and answered all of my questions thoroughly. She went above and beyond by following up and ensuring everything was taken care of, even emailing information directly to my bank. Kim provided exceptional service and made the entire process smooth and stress-free. I highly recommend her to anyone looking for great customer care. Thank you, Kim!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Darryl Adams

January 15, 2025

5  out of  5
rating by Darryl Adams
"Steve Higginbotham - State Farm has always met my needs for the years of service. The staff is always courteous and professional."
We responded:
"Darryl, thanks so much for your review and kind words. We appreciate your business!"
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Bonnie Mobley

January 8, 2025

5  out of  5
rating by Bonnie Mobley
"Thomas helped me work out a fantastic bundle for two houses and my automobile. He was so patient and took an amazing amount of his time to be sure that I was getting exactly what I wanted and needed. I could not be more pleased with the cost or with the exceptional way I was treated. I highly recommend him for any insurance needs you may have. You will not be disappointed."
We responded:
"Bonnie, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brad Reynolds

January 3, 2025

5  out of  5
rating by Brad Reynolds
"Steve Higginbotham's team is always ready to save you money and give you the greatest customer service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Kim Reynolds

Kim Reynolds

January 2, 2025

5  out of  5
rating by Kim Reynolds
"The Higginbotham team really has the customer’s best interest in mind. They will work to get you the best rate possible, and give great customer service. FIVE STARS!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Katie Ceasar

December 26, 2024

5  out of  5
rating by Katie Ceasar
"I love state farm u guys are so nice .love been a customer keep the good work up ."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Mosley

December 23, 2024

5  out of  5
rating by Mosley
"I give 5 stars because the service is always awesome and they really take care of our needs and never just try to sell us just anything to take our money like the other "Guys". But me and my family love State Farm."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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burnett lawson

December 17, 2024

5  out of  5
rating by burnett lawson
"Great service everything is explained and they work within your budget,kim is great when you have questions she listens first then help with solution"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Emily Guess

September 24, 2024

5  out of  5
rating by Emily Guess
"Thomas with State Farm was so helpful. He cut our auto insurance almost in half! I definitely recommend him."
We responded:
"Emily thank you for the review. Thomas does a great job helping customers."
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Yolanda Jackson

September 16, 2024

5  out of  5
rating by Yolanda Jackson
"Great customer service! Worked with me to get the best insurance rate and coverage."
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Kelly Wood

July 30, 2024

5  out of  5
rating by Kelly Wood
"Great customer service and communication! Steve and office staff are incredibly helpful, resourceful and friendly! Highly recommend for all your insurance needs! - Kelly Wood (customer since 2004)"
We responded:
"Kelly, Thanks for the Great Review! Its customers like you that make this career worthwhile. We appreciate you. Steve"
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Dianna Sessums

July 26, 2024

5  out of  5
rating by Dianna Sessums
"Great agent and service."
We responded:
"Thank You Dianna! We appreciate your business."
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John Grice

May 29, 2024

5  out of  5
rating by John Grice
"Joley was very patient and helpful when I called. She provided all the information I needed and called me back promptly. Very professional."
We responded:
"Thank You John for the great review of Joley. We are glad to have her as a part of our team! "
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Amelia Agostinelli

May 15, 2024

5  out of  5
rating by Amelia Agostinelli
"Mr. Steve and the team they have is extraordinary with being quick and trustful with the work they do for us and my family. Anytime I need help I always call or stop by the office and they always give me a hand. It’s great having an agent that makes our relationship with them not just like we are there customer!"
We responded:
"Thanks Amelia for the positive review! We appreciate you and your family. "
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Rhiannon Johnson

April 30, 2024

5  out of  5
rating by Rhiannon Johnson
"Thomas Moore was extremely helpful when I reached out for a quote for my homeowner's and car insurance. Not only was he easy to reach and communicate with, but he was timely when working up a quote for me. I ended up with a quote that fit my budget and provided the coverage I needed. He was very patient with me as I was deciding on how much coverage I needed, and I eventually ended up completing the process and obtaining the policy fit for me. I highly recommend!!"
We responded:
"Thank You Rhiannon for the great review."
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Theresa Briggs

April 26, 2024

5  out of  5
rating by Theresa Briggs
"Thomas is very professional and kind!"
We responded:
"Thank You Theresa! Thomas is a big asset to our team."
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Glenn Bond

April 6, 2024

5  out of  5
rating by Glenn Bond
"Thomas was friendly, helpful, and attentive to details I requested for my bundled auto and homeowner policies. The coverage is good and the premiums are reasonable."
We responded:
"Thank you Glenn for the positive review. Thomas is a big asset to the Agency. "
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Gary Mason

February 5, 2024

5  out of  5
rating by Gary Mason
"Responsive and easy to work with and I saved some money too! Highly recommended."
We responded:
"Thank you Gary! We appreciate your business."