Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kendra White

Kendra White

September 2, 2026

5  out of  5
rating by Kendra White
"I have had coverage with Steve for a little greater than a year I do believe and it has been the best experience! They are friendly and like family now. They make sure you have the best prices and reach out when anything changes! It’s been the most comfortable I have ever been with an insurance company. I highly recommend them. Such a great experience!"
We responded:
"Kendra, Wow! Thank you for the awesome review. We appreciate you. "
Profile photo of susan warbington

susan warbington

August 26, 2026

5  out of  5
rating by susan warbington
"Shane was very helpful in explaining next steps for getting my car repaired after a recent accident. The information from a 3rd party estimator was confusing and Shane calmed my anxiety. I appreciated his patience."
We responded:
"Thank you for the review Susan. We appreciate you!"
Profile photo of Leona Anderson

Leona Anderson

August 26, 2026

4  out of  5
rating by Leona Anderson
"Great at responding to questions about dividends. Thank you Oh it’s Leona not Velma."
We responded:
"Thank you Leona. Enjoy those dividends! "
Profile photo of Cooper Pettit

Cooper Pettit

August 25, 2026

5  out of  5
rating by Cooper Pettit
"Outstanding Service."
We responded:
"Cooper, we appreciate the 5 Star review!"
Profile photo of Cass Rutledge

Cass Rutledge

August 25, 2026

5  out of  5
rating by Cass Rutledge
"Wow. Simply wow. David Jenkins III is a - dare I say - excellent insurance agent. Special Agent David walked me through each step in such a special and methodical fashion. I couldn’t help but blush at his nice demeanor. He made the complicated world of “insurance” seem so simple to a newcomer to the field like myself. Surely, our posterity will sing of Special Agent David for generations. Oh how great his skills! Oh how sweet his words! Like honey trickling from the beehive. Like a summer’s breeze, cool to the touch. Like the song of angels. High marks for Special Agent David. High marks indeed."
We responded:
"Cass, thank you for the review."
Profile photo of Theresa Briggs

Theresa Briggs

August 25, 2026

5  out of  5
rating by Theresa Briggs
"Thomas is very professional and kind! It is always a pleasure speaking with him!"
We responded:
"Theresa, thank you for the 5-star review! We appreciate you. "
Profile photo of Libby Walden

Libby Walden

June 3, 2026

5  out of  5
rating by Libby Walden
"Shane took care of my needs with such ease."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Stacey rawls

Stacey rawls

May 1, 2026

5  out of  5
rating by Stacey rawls
"Outstanding customer service! They always address my needs and take care of everything in a timely manner! 10/10!"
We responded:
"Stacey thank you so much for your 5 star review! We love taking care of our customers. "
Profile photo of Melvin Bonds

Melvin Bonds

April 8, 2026

5  out of  5
rating by Melvin Bonds
"It's not often when your call goes to voice mail and you leave a message that your call is returned before you can put the phone down. Thanks, Ms. Joley, for your assistance with my coverage matters."
We responded:
"Melvin, thank you for your 5 star review. We appreciate your business and are happy to have Joley back on our team. "
Profile photo of Jasmin Prince

Jasmin Prince

March 16, 2026

5  out of  5
rating by Jasmin Prince
"Kim was such a great help! Great energy and patient!"
We responded:
"Jasmin, Thank you for the 5-star review! Kim likes taking good care of our customers."
Profile photo of Veronica turner

Veronica turner

March 10, 2026

5  out of  5
rating by Veronica turner
"Great customer service. David Jenkins is awesome!"
We responded:
"Veronica, thanks for the great review. We are glad to have David as a part of our team.
"
Profile photo of Mimi MomOnAMission B

Mimi MomOnAMission B

March 5, 2026

5  out of  5
rating by Mimi MomOnAMission B
"Great service and friendly staff"
We responded:
"Mimi, thank you for your 5 star review!
"
Profile photo of Christi Turnage

Christi Turnage

February 27, 2026

5  out of  5
rating by Christi Turnage
"Excellent customer service. Kim has years of experience and always responds to any request in a friendly and professional manner. I highly recommend this agency to anyone with insurance needs!"
We responded:
"Christi, thank you so much for your 5 star review! We appreciate you and are glad to help with your insurance needs. "
Profile photo of Christi Turnage

Christi Turnage

February 27, 2026

5  out of  5
rating by Christi Turnage
"Excellent customer service. Kim has years of experience and always responds to any request in a friendly and professional manner. I highly recommend this agency to anyone with insurance needs!"
We responded:
"Christi, thank you so much for your 5 star review! We appreciate you and are glad to help with your insurance needs."
Profile photo of Donna Moore

Donna Moore

February 23, 2026

5  out of  5
rating by Donna Moore
"They are always friendly and kind and that's what I love awesome customer service...thumbs up"
We responded:
"Donna, we appreciate you! Thank you for the great review."
Profile photo of Angela Glasper

Angela Glasper

February 4, 2026

5  out of  5
rating by Angela Glasper
"Shane was very professional and quick in assisting me with the changes in my rental policy. The staff is always so professional in assisting with any matter. I would recommend in a heartbeat."
We responded:
"Angela, Thank you for your 5-star review. We appreciate customers like you and look forward to continuing to service your insurance and financial planning needs. "
Profile photo of Marian Jenkins

Marian Jenkins

January 31, 2026

5  out of  5
rating by Marian Jenkins
"Super great costumer service! Everyone was so friendly! It was super easy to set up my life insurance policy."
We responded:
"Marian, thank you for the 5 star review! David was glad to help you get your life insurance started. Let us know if we can help any of your other friends or family with their life insurance needs."
Profile photo of Linda Coleman

Linda Coleman

January 30, 2026

5  out of  5
rating by Linda Coleman
"The lady I spoke with was very helpful and professional."
We responded:
"Linda, thank you for the great review! We are here to help."
Profile photo of G. Sanders

G. Sanders

January 29, 2026

5  out of  5
rating by G. Sanders
"Shane was very helpful and efficient. I completed my transaction timely with no waiting."
We responded:
"Wow! Thanks for the 5 star review. Shane takes great care of our customers."
Profile photo of Melvin

Melvin

January 29, 2026

5  out of  5
rating by Melvin
"The staff at State Farm are always very friendly and professional. I would recommend Steve Higginbotham and his entire staff based on my pass and present experience with them. Thanks for making my insurance needs easy"
We responded:
"Melvin, we appreciate the great review. Our goal is to take care of all your insurance needs and make it easy for you at the same time. We are happy to help! "
Profile photo of mangle Shanks

mangle Shanks

January 28, 2026

5  out of  5
rating by mangle Shanks
"Friendly, Customer Oriented and Professional."
We responded:
"Mangle, Thank you for your awesome review! We appreciate you and look forward to continuing to service your insurance needs. "
Profile photo of Jimmy Fuller

Jimmy Fuller

January 21, 2026

5  out of  5
rating by Jimmy Fuller
"The lady I spoke to made it so easy. Everything I asked she answered. Very professional. Reasons like this keep me a State Farm Insured"
We responded:
"Jimmy, we appreciate your review. We look forward to continuing to service your insurance needs. "
Profile photo of Jon Garrett

Jon Garrett

January 16, 2026

5  out of  5
rating by Jon Garrett
"Excellent service. Highly recommend this firm."
We responded:
"Jon, thank you so much for the review. We value your business. "
Profile photo of Mike Russum

Mike Russum

December 23, 2025

5  out of  5
rating by Mike Russum
"Very easy to work with. They are quick to respond"
We responded:
"Mike, thank you for the 5 star review. Our goal is to provide you with fast, friendly and great service."
Profile photo of Michelle Johnson

Michelle Johnson

December 2, 2025

5  out of  5
rating by Michelle Johnson
"Always answers calls or returns calls promptly. Always answers my questions and does what is needed with expediency."